Politiques de confidentialité

You are on the official website of the hotels marketed under the Korner Hotels brand, available at www.hotels-korner.com.

This privacy policy defines and informs the User of how the operating companies of the Korner hotels collect, use, store and protect the personal information provided, where applicable, when using the Website, making a contact request, a booking or a stay.

It is displayed identically on the pages of each Korner hotel.

Depending on the hotel viewed, booked or concerned by the User’s request, the data controller is the operating company of the hotel concerned, as identified below.

Identification of the operating companies

The hotels marketed under the Korner Hotels brand are operated by the following companies, in accordance with the information set out in the common General Terms and Conditions of Sale of the Website: (Korner Hotels)

Hôtel Korner Châtelet: company HK Châtelet, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 032 474, SIRET 562 032 474 00016.
Hôtel Korner Louvre: company HK Louvre, SAS, registered with the Paris Trade and Companies Register (RCS) under number 383 879 913, SIRET 383 879 913 00010.
Hôtel Korner Opéra: company HK OPERA, SAS, registered with the Paris Trade and Companies Register (RCS) under number 831 764 717, SIRET 831 764 717 00029.
Hôtel Korner Sorbonne: company HK Sorbonne, SAS, registered with the Paris Trade and Companies Register (RCS) under number 562 077 677, SIRET 562 077 677 00010.
Hôtel Léman Opéra: company HK Lafayette, SAS, registered with the Paris Trade and Companies Register (RCS) under number 333 353 787, SIRET 333 353 787 00018.
Hôtel Korner République: company HK République, SAS, registered with the Paris Trade and Companies Register (RCS) under number 303 001 911, SIRET 303 001 911 00013.
Hôtel Korner Saint-Marcel: company HK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register (RCS) under number 435 356 506, SIRET 435 356 506 00012.
Hôtel Korner Eiffel: company HK EIFFEL, SAS, registered with the Paris Trade and Companies Register (RCS) under number 343 111 357, SIRET 343 111 357 00020.
Hôtel Korner Montparnasse: company HK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 781 426, SIRET 480 781 426 00014.
Hôtel Korner Étoile: company HK ÉTOILE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 542 052 477, SIRET 542 052 477 00016.
Hôtel Korner Montmartre: company HK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register (RCS) under number 480 557 388, SIRET 480 557 388 00026.‍
Hôtel Duette: company HK MONCEAU, SAS, registered with the Paris Trade and Companies Register (RCS) under number 413 842 378, SIRET 413 842 378 00015.
Hôtel Carladez: company HK CONVENTION, SAS, registered with the Paris Trade and Companies Register (RCS) under number 351 951 637, SIRET 351 951 637 00013.

When the request, booking or stay concerns a specific hotel, the operating company of that hotel is the controller of the personal data concerned.

When the request concerns several hotels or Korner Hotels in general, the data may be processed by Korner Hotels or by the group’s coordinating entity, on behalf of the operating companies concerned.

Contact regarding personal data

For any question regarding this privacy policy or to exercise their rights, the User may contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

For security and confidentiality reasons, proof of identity may be requested before the request is processed.

Consent

By using the Website, sending a request, making a booking or voluntarily providing personal data, the User acknowledges having read this privacy policy.

Where processing is based on consent, the User may withdraw that consent at any time, without affecting the lawfulness of the processing carried out before its withdrawal.

Information we collect

In general, it is possible to visit the Website without providing any personal information.

However, certain services may require personal data to be provided, in particular to obtain information, make a booking, contact a hotel, send a request or benefit from a requested service.

The personal information collected may include, in particular:

last name;
first name;
email address;
telephone number;
postal address;
company;
job title;
content of the message sent;
any attachments sent;
booking information;
dates of stay;
number of occupants;
preferences or special requests;
information required for payment or to guarantee the booking;
technical data relating to the use of the Website.

When the User contacts Korner Hotels or one of the hotels directly, additional information may be collected, such as the content of the message, the contact details used, the attachments sent and any other information the User chooses to provide.

When the User books a hotel room, the operating companies may request the contact details required for the booking, in particular last name, first name, address, email address, telephone number, company where applicable, as well as the information required for payment, the guarantee or the performance of the stay.

Refusing to provide certain information may prevent the User from benefiting from certain requested services, in particular booking a stay or processing a request.

How we use your information

The operating companies of the Korner hotels use the information collected to:

manage information requests;
communicate with the User, directly or through partners or service providers;
provide customer service;
manage bookings;
prepare and carry out the stay;
send information relating to an upcoming or past stay;
process payments and bank guarantees;
issue invoices;
handle complaints;
prevent fraud;
administer and secure the Website;
analyse Website usage trends;
improve the Website, products, services and customer experience;
send, where authorised, commercial, marketing or promotional information relating to the Korner hotels;
inform the User about events, partnerships, service updates or information relating to the Korner hotels;
comply with applicable legal and regulatory obligations.

Personal data is not sold to third parties.

Legal basis for processing

The processing of personal data may be based, depending on the case, on:

the performance of a contract or of pre-contractual measures, in particular to manage a booking, a stay, a request or a service;
compliance with a legal obligation, in particular regarding invoicing, accounting, security or formalities applicable to the hotel industry;
the legitimate interest of the operating companies, in particular to prevent fraud, manage customer relations, improve services, ensure the security of the Website or defend their rights;
the User’s consent, in particular for certain commercial prospecting or cookie-related processing where consent is required.

Log files

The Website follows a standard procedure for using log files.

These files record certain information when Users visit the Website. This information may include, in particular:

IP address;
browser type;
Internet service provider;
date and time of connection;
referring and exit pages;
pages viewed;
number of clicks;
technical data relating to the device used.

This information is not intended to identify the User directly.

It is used to analyse trends, administer the Website, track Users’ movements on the Website, improve services and gather statistical information.

Cookies and trackers

The Website may use cookies or similar technologies enabling, in particular:

the proper functioning of the Website;
secure browsing;
audience measurement;
an improved user experience;
the personalisation of certain content;
marketing or advertising activities, where authorised.

Where required by regulations, cookies that are not necessary for the functioning of the Website are subject to the User’s prior consent.

The User may manage their cookie preferences at any time via the cookie banner or cookie management module available on the Website, where offered.

Data recipients

Personal information is intended for the operating companies of the Korner hotels concerned by the request, the booking or the stay.

It may also be passed on to partners, service providers and subcontractors acting on behalf of the Korner hotels, in particular:

booking service provider;
payment service provider;
IT service providers;
Website host;
customer relations service providers;
emailing or customer communication tools;
audience analytics providers;
legal, accounting or administrative advisers, where necessary.

Service providers and subcontractors are required to process personal data in accordance with the instructions of the operating companies and the applicable security and confidentiality rules.

Neither the Korner hotels nor their subcontractors sell the personal data of visitors and Users of the Website.

Secure payment

The data required for payment or to guarantee a booking is processed by a secure payment service provider.

Bank details are transmitted securely and are not kept by the Korner hotels beyond what is necessary to manage the booking, the payment, the guarantee or the applicable legal obligations.

Retention period

Personal information is kept only for as long as necessary for the purposes for which it is collected.

Data collected via forms or information requests is kept for a period not exceeding 36 months, unless a legal obligation requires a different period.

Data required for booking, invoicing, accounting, proof of a booking, the handling of a dispute or compliance with legal obligations may be kept for the applicable statutory periods.

Data used for commercial prospecting purposes may be kept for a maximum period of 36 months from the User’s last active contact, unless the User objects or withdraws consent where consent is required.

GDPR data protection rights

In accordance with the General Data Protection Regulation and the French Data Protection Act (Loi Informatique et Libertés), the User has the following rights regarding their personal information:

right of access;
right to rectification;
right to update;
right to erasure;
right to restriction of processing;
right to object to processing;
right to object to commercial prospecting;
right to data portability, where this right applies;
right to withdraw consent at any time where processing is based on consent;
right to set general and specific instructions regarding the fate of their personal data after death.

These rights may be exercised by writing to:

guest-relation@hotels-korner.com

The Korner hotels undertake to respond to any request within a reasonable time, which may not exceed 1 month from receipt of the complete request.

The Korner hotels may, where applicable, object to manifestly abusive requests, in particular due to their number or their repetitive or systematic nature.

Complaint to the CNIL

In the event of any difficulty relating to the processing of their personal data, the User may lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL), the French data protection authority.

Information for children

Protecting children when they use the Internet is a priority.

Parents and legal guardians are encouraged to observe, accompany, monitor and guide the online activity of minors in their care.

The Korner hotels do not knowingly collect personally identifiable information from children under 15 years of age without parental authorisation or an appropriate legal basis.

If a parent or guardian believes that a child has provided personal information via the Website, they are invited to contact Korner Hotels at the following address:

guest-relation@hotels-korner.com

The Korner hotels will make their best efforts to promptly delete such information from their records where necessary.

Data security

The operating companies of the Korner hotels implement reasonable technical and organisational measures to protect personal data against loss, unauthorised access, disclosure, alteration or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

The User is invited to exercise caution when transmitting personal information online.

Transfers outside the European Union

Where certain service providers or partners are located outside the European Union, the operating companies ensure that transfers of personal data are subject to appropriate safeguards in accordance with applicable regulations.

These safeguards may include, in particular, an adequacy decision of the European Commission or standard contractual clauses approved by the European Commission.

Changes to the privacy policy

This privacy policy may be amended or supplemented at any time, in particular to comply with any legislative, regulatory, case-law or technological developments.

In the event of changes, the date of the update may be indicated on the Website.

Changes are binding on the User as soon as they are published online. It is therefore recommended to consult this privacy policy regularly.

General Terms and Conditions of Sale and legal notice

Bookings made with the Korner hotels are subject to the applicable General Terms and Conditions of Sale, available on the Website.

Information relating to the operating companies, the hosting of the Website, consumer mediation, secure payment, intellectual property and other mandatory information is set out in the Legal notice available on the Website.

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