General Terms and Conditions of Sale

These General Terms and Conditions of Sale apply to bookings made with hotels operated under the Korner Hotels brand.

They apply to bookings made directly via the website, by phone, by email, at the hotel reception, or through any other booking channel.

They are displayed identically on the pages of each Korner hotel.

Depending on the hotel concerned by the booking, the Client's contracting party is the operating company of the establishment actually booked, as identified in Article 1 below.

These may be supplemented by the specific terms and conditions of the booked rate, which are communicated to the Client before the booking is confirmed.

Definitions

Client refers to any adult individual or any legal entity making a booking with a Korner hotel.

Hotel refers to the Korner establishment concerned by the booking.

Operating Company refers to the company legally responsible for the operation of the hotel booked by the Client.

Korner Hotels refers to the brand grouping the hotels operated under the Korner name.

Booking refers to any request for a room, associated services, or additional benefits made by the Client.

Booking Confirmation refers to the document sent to the Client by email or any other durable medium, summarizing the essential elements of the booking.

Services refers to hotel accommodation services, as well as associated services offered by the Hotel, such as breakfast, additional services, or specific offers.

Website refers to the official Korner Hotels website used to view offers and, where applicable, make direct bookings.

Partners refers to third-party service providers, booking platforms, payment intermediaries, or technical suppliers involved in the booking or stay process.

Article 1 — Identification of operating companies

These General Terms and Conditions of Sale are provided by the companies operating the hotels marketed under the Korner Hotels brand.

Depending on the hotel involved in the booking, the Client's contracting party is the company operating the booked establishment, namely:

Hôtel Korner Châtelet: companyHK Châtelet, SAS, registered with the Paris Trade and Companies Register under number562 032 474, SIRET562 032 474 00016.
Hôtel Korner Louvre: companyHK Louvre, SAS, registered with the Paris Trade and Companies Register under number383 879 913, SIRET383 879 913 00010.
Hôtel Korner Opéra: companyHK OPERA, SAS, registered with the Paris Trade and Companies Register under number831 764 717, SIRET831 764 717 00029.
Hôtel Korner Sorbonne: companyHK Sorbonne, SAS, registered with the Paris Trade and Companies Register under number562 077 677, SIRET562 077 677 00010.
Hôtel Léman Opéra: companyHK Lafayette, SAS, registered with the Paris Trade and Companies Register under number333 353 787, SIRET333 353 787 00018.‍
Korner République Hotel: companyHK République, SAS, registered with the Paris Trade and Companies Register under number303 001 911, SIRET303 001 911 00013.‍
Korner Saint-Marcel Hotel: companyHK Saint-Marcel, SAS, registered with the Paris Trade and Companies Register under number435 356 506, SIRET435 356 506 00012.‍
Korner Eiffel Hotel: companyHK EIFFEL, SAS, registered with the Paris Trade and Companies Register under number343 111 357, SIRET343 111 357 00020.‍
Hôtel Korner Montparnasse: companyHK MONTPARNASSE, SAS, registered with the Paris Trade and Companies Register under number480 781 426, SIRET480 781 426 00014.‍
Hôtel Korner Étoile: companyHK ÉTOILE, SAS, registered with the Paris Trade and Companies Register under number542 052 477, SIRET542 052 477 00016.‍
Hôtel Korner Montmartre: companyHK MONTMARTRE, SAS, registered with the Paris Trade and Companies Register under number480 557 388, SIRET480 557 388 00026.‍
Hôtel Duette: companyHK MONCEAU, SAS, registered with the Paris Trade and Companies Register under number413 842 378, SIRET413 842 378 00015.
Hôtel Carladez: companyHK CONVENTION, SAS, registered with the Paris Trade and Companies Register under number351 951 637, SIRET351 951 637 00013.

Every booking is concluded exclusively with the operating company of the hotel actually booked.

The full contact details for each hotel, including its address, email address, telephone number, VAT number, and detailed legal information, can be found in the legal notice on the Website.

Article 2 — Scope

These General Terms and Conditions of Sale apply, without restriction or reservation, to all bookings for hotel rooms and associated services made with a Korner hotel.

The essential characteristics of the Services, prices, availability, rate conditions, and cancellation, modification, and payment terms are presented to the Customer before they confirm their booking.

The Customer acknowledges having received all necessary information to make an informed commitment prior to confirming their booking.

These General Terms and Conditions of Sale apply to the exclusion of all other terms, except for specific conditions expressly accepted by the Hotel.

If a booking is made via a third-party platform or distribution partner, that partner's specific terms and conditions may also apply. In the event of a conflict, the terms of the booking channel used shall prevail regarding matters specific to that channel, such as payment, modification, or cancellation.

The version of these General Terms and Conditions of Sale that applies is the one in effect on the date of the booking.

Article 3 — Booking

The Customer selects the services they wish to book, including:

the room type;
the stay dates;
the number of occupants;
the applicable rate;
any additional services.

The Guest must review the reservation summary before validation.

To confirm a reservation, the Guest must provide the requested information, including personal contact details, as well as bank details for guarantee or payment purposes, depending on the chosen rate.

The Guest is solely responsible for the accuracy of the information provided during the booking process. Any errors regarding dates, names, number of occupants, email address, phone number, or bank details are the responsibility of the Guest.

The reservation becomes firm upon acceptance by the Hotel and the sending of a booking confirmation to the Guest.

The Hotel reserves the right to refuse or cancel any reservation in the event of a previous dispute with the Guest, non-payment, invalid bank details, suspicion of fraud, or behavior contrary to the interests of the establishment.

Each reservation is personal and may not be transferred to a third party without the prior agreement of the Hotel.

Article 4 — Cancellation, modification, and no-show policy

The terms and conditions for cancellation, modification, and refunds depend on the rate booked.

These are indicated to the Guest before the reservation is validated and are reiterated in the booking confirmation.

4.1 Flexible rate

Unless more favorable specific conditions are indicated at the time of booking, a reservation at the flexible rate may be cancelled or modified free of charge until 12:00 PM on the day before arrival.

In the event of cancellation after this deadline, the total amount of the reservation will be due from the Guest and may be charged by the Hotel.

In the event of a no-show on the scheduled arrival date, without prior cancellation under the conditions above, the total amount of the reservation will also be due from the Guest and may be charged by the Hotel.

A no-show is defined as the Guest’s failure to arrive at the Hotel before 5:45 AM on the morning following the scheduled arrival date, unless prior written agreement has been obtained from the Hotel.

In the event of a no-show, the reservation is considered cancelled for the entire stay. The Hotel does not guarantee the availability of the room for subsequent nights, which may be released for sale, without prejudice to the charging of 100% of the reservation amount.

4.2 Non-cancellable, non-modifiable, non-refundable rate

For any reservation made at a non-cancellable, non-modifiable, and non-refundable rate, the total amount of the reservation is due upon confirmation.

In the event of cancellation, modification, or no-show, no refund will be issued, except as required by mandatory legal provisions or by exceptional commercial agreement from the Hotel.

4.3 Shortened stay

In the event of an early departure initiated by the Guest, no refund will be due for unused nights or services, unless an exceptional commercial agreement is made by the Hotel or more favorable rate conditions apply.

Article 5 — Rates

Prices are indicated in euros, inclusive of all taxes, excluding tourist tax unless otherwise stated.

The displayed rates apply per room, for the dates, number of occupants, and conditions selected by the Guest.

Additional services, such as breakfast, incidental charges, extra services, or specific options, are only included when they are expressly mentioned in the booked offer.

The tourist tax, where applicable, is collected in accordance with current regulations and may be paid on-site or at the time of booking, depending on the options offered.

The Hotel reserves the right to change its prices at any time. However, the price applicable to the Guest remains the one confirmed at the time of booking, barring any manifest display or entry errors.

Any change in applicable taxes, fees, or VAT rates may be passed on in accordance with current regulations.

Article 6 — Payment

Payment terms depend on the booked rate and are indicated before the booking is confirmed.

Payment may be required:

immediately at the time of booking, particularly for prepaid or non-refundable rates;
At the time of confirming a non-refundable booking;
upon arrival, during the stay, or at departure, particularly for certain flexible rates;
according to any other terms expressly indicated in the conditions of the booked rate.

Accepted payment methods may include Visa, Mastercard, American Express, and any other payment method accepted by the Hotel at the time of booking or during the stay.

Payment data is processed by a secure payment provider. Bank details are transmitted securely and are not retained by the Hotel beyond what is necessary for managing the booking, payment, guarantee, or applicable legal obligations.

Upon arrival or during the stay, the Hotel may request a bank guarantee, a pre-authorization, or a security deposit to cover any potential incidental charges, additional services, or damages.

The Guest may be asked to present the credit card used for the booking as well as a form of identification, particularly as part of fraud prevention procedures.

The Hotel is not required to provide the reserved services if payment or the bank guarantee has not been validly processed.

Article 7 — Arrival, Departure, and Stay

Unless otherwise indicated in the booking confirmation:

rooms are available from3:00 PMon the day of arrival;
rooms must be vacated no later than12:00 PMon the day of departure.

In the event of an unauthorized late checkout, an additional night may be charged.

Upon arrival, the Guest must present a valid form of identification. The Hotel may collect information necessary to fulfill its legal obligations, including police registration requirements applicable to certain travelers.

All Korner hotels are non-smoking. Any violation of this rule may result in charges for cleaning, deodorizing, restoration, or compensation for damages incurred.

For the comfort and tranquility of all, pets are not permitted in Korner hotels, with the exception of legally recognized guide dogs or assistance animals.

The Guest agrees to use the room, equipment, and common areas in a responsible manner and in accordance with their intended purpose.

Any behavior contrary to public decency, public order, safety, hygiene, or the tranquility of the establishment may lead the Hotel to ask the Guest to leave the premises immediately, without compensation or refund.

Article 8 — Guest Responsibility and Damages

The Guest is responsible for any direct or indirect damage caused by themselves, by persons occupying the room with them, or by any person they bring into the establishment.

Such damage may include, but is not limited to:

breakage or deterioration of furniture, materials, or equipment;
damage requiring specialized cleaning;
nuisance or disturbance caused to other guests;
violation of the establishment's safety, hygiene, or operational rules.

The Hotel may charge the Client for repair, replacement, cleaning, restoration, or compensation costs corresponding to the damage suffered.

These amounts may be deducted from the bank guarantee or pre-authorization, subject to justification.

Article 9 — Personal belongings and valuables

The Hotel is responsible for items brought in by travelers under the conditions provided for by the regulations applicable to hoteliers.

The Client is advised to store valuables, cash, jewelry, important documents, or sensitive equipment in the security devices provided, where available, or to notify the reception.

The Hotel cannot be held liable for loss, theft, or damage resulting from the Client's fault, a case of force majeure, the nature or inherent defect of the item, or reckless behavior by the Client.

Article 10 — Internet and Wi-Fi access

Wi-Fi access may be made available to the Client, either free of charge or for an additional fee, depending on the Hotel's policy.

The Client agrees to use this access in accordance with the laws and regulations in force.

In particular, the Client is prohibited from any fraudulent or illicit use, or any use that infringes upon the rights of third parties, including the unauthorized reproduction, representation, distribution, or downloading of works protected by copyright or any other intellectual property right.

The Client is also required to comply with the IT security rules applicable to the Hotel's network.

The Hotel does not guarantee that the Wi-Fi network will be free from interruptions, failures, saturation, or malfunctions.

Article 11 — Claims

Any claim relating to the booking or the stay must be sent to the relevant Hotel or to the Korner Hotels customer relations department, accompanied by the necessary supporting documents.

Unless otherwise provided, the Client has a period of 8 days following their departure to submit a claim regarding the provision of services.

If no claim is made within this period, the services will be deemed to conform to the booking, except for defects or failures that the Client could not have reasonably discovered within that timeframe.

Customer relations contact: guest-relation@hotels-korner.com

Article 12 — Relocation

In the event of an unforeseen event, force majeure, technical impossibility, overbooking, temporary closure, or the Hotel's inability to provide the booked room, the Hotel may offer the Client relocation to an establishment of equivalent category for services of the same nature, subject to the Client's agreement where required.

When the inability to provide the booked room is attributable to the Hotel, the Hotel will cover any additional costs directly related to relocation, under the conditions provided by applicable regulations.

Article 13 — Absence of Right of Withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to accommodation services, other than residential accommodation, that are to be provided on a specific date or during a specific period.

Consequently, the reservation is firm upon confirmation, subject to the cancellation and modification conditions specific to the booked rate.

Article 14 — Hotel Liability

The Hotel undertakes to provide the booked services in accordance with these General Terms and Conditions of Sale and the specific conditions of the booked rate.

The Hotel shall not be held liable for any non-performance or improper performance attributable to the Client, a third party unrelated to the service, or a case of force majeure.

The services offered comply with the regulations applicable in France.

The Hotel cannot be held responsible for the Client's choices, particularly regarding the suitability of the booked services for their personal needs.

The Hotel's liability shall not exceed the total amount paid by the Client for the reservation in question, except in cases of gross negligence, intentional misconduct, or contrary mandatory legal provisions.

Article 15 — Personal Data Protection

Personal data collected in connection with reservations and stays is necessary for managing reservations, providing services, billing, customer relations, fraud prevention, and complying with the Hotel's legal obligations.

Data may be transmitted to service providers and partners involved in processing reservations, payments, stays, or customer relations.

Under the conditions provided by applicable regulations, the Client has the right to access, rectify, erase, object to, restrict the processing of, and port their data.

The Client may exercise their rights by contacting Korner Hotels at the following address: guest-relation@hotels-korner.com, or any other dedicated address indicated in the privacy policy.

Personal data processing is detailed in the applicable privacy policy, which is accessible on the Website.

Article 16 — Intellectual Property

The content of the Website, including but not limited to text, photographs, videos, trademarks, logos, graphics, interfaces, visual elements, and databases, is protected by intellectual property rights.

Any total or partial reproduction, representation, modification, distribution, or exploitation without prior authorization is strictly prohibited.

Booking a stay does not grant the Client any rights to the trademarks, trade names, distinctive signs, or content belonging to Korner Hotels, the operating companies, or their partners.

Article 17 — Force Majeure

The Parties shall not be held liable for any failure or delay in the performance of their obligations if such failure or delay results from a case of force majeure as defined by Article 1218 of the French Civil Code.

Events that may constitute force majeure, depending on the circumstances, include: natural disasters, fire, flood, pandemic, administrative decisions, major transport disruptions, strikes external to the Hotel, widespread network failure, or any other unforeseeable, irresistible, and external event that prevents the normal performance of services.

Article 18 — Unforeseen Circumstances

To the extent permitted by applicable law, the Parties agree to exclude the application of the provisions regarding unforeseen circumstances (imprévision) set forth in Article 1195 of the French Civil Code for services provided under these General Terms and Conditions of Sale.

Article 19 — Consumer Mediation

In the event of a dispute, the consumer Client must first send a written complaint to the relevant Hotel or to the Korner Hotels customer relations department.

In the absence of an amicable resolution, the Client may use a consumer mediator free of charge, in accordance with Articles L.612-1 et seq. of the French Consumer Code.

Designated mediator: CM2C
Address: 49 Rue de Ponthieu, 75008 Paris
Website: https://www.cm2c.net/

Article 20 — Governing Law and Language

These General Terms and Conditions of Sale are governed by French law.

These terms are written in French. In the event of a translation into another language, the French version shall prevail, unless otherwise required by mandatory law.

Article 21 — Disputes

Any dispute relating to the validity, interpretation, performance, termination, or consequences of these General Terms and Conditions of Sale shall be submitted to the competent courts under common law conditions.

For consumer Clients, the applicable legal rules regarding territorial jurisdiction remain reserved.

Article 22 — Miscellaneous Provisions

These General Terms and Conditions of Sale, the specific terms of the booked rate, the booking confirmation, and, where applicable, the privacy policy constitute the entire agreement between the Client and the Hotel regarding the booking in question.

The Hotel’s failure to exercise any of the provisions of these General Terms and Conditions of Sale at any given time shall not be construed as a waiver of its right to enforce them at a later date.

If any provision of these General Terms and Conditions of Sale is declared null, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

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